Telia Faces Lingering Technical Issues After Power Failure Disrupts Emergency and Public Services

Telia has been grappling with ongoing technical disruptions following a power failure that took place on the evening of December 9, 2025. The outage, which began around 18:00 and was resolved by approximately 21:40, caused widespread issues impacting emergency services, healthcare, public transport, and corporate clients.

The power failure notably affected the police's emergency number 114 14, forcing the use of a temporary number during the outage. Region Stockholm declared crisis mode as several hospitals experienced serious disturbances, though healthcare services remained stable according to Chief Physician Patrik Söderberg. Other public services such as Arbetsförmedlingen were unreachable by phone, and Coop's payment systems were disrupted, leading to some store closures.

Despite the resolution of the immediate power issue, Telia acknowledged that some customers, particularly in business sectors, continued to experience problems the following day, including difficulties with webmail and phone connectivity. William Fröding, Telia's spokesperson, confirmed the company is prioritizing restoring services for those still affected and is conducting a thorough analysis to understand the root cause and prevent future incidents. Fröding also emphasized that there is currently no evidence of sabotage.

Downdetektor logged thousands of reports from users during the disruption, underlining the wide-ranging impact on both private and public sectors. While the situation in healthcare remains under control, Region Stockholm continues to monitor system stability and maintain emergency protocols.

Telia's technical team is working to fully restore functionality, reflecting the critical nature of dependable communication systems for public safety and essential services in Sweden. The company has committed to transparency in its investigation and recovery efforts to mitigate similar events in the future.