AI Advances Propel OPES and Major IT Firms in Business and Insurance Sectors in 2026

Artificial intelligence is driving remarkable innovation in business and insurance sectors globally, highlighted by OPES's achievements showcased at the Vietnam Insurance Summit 2026. OPES has embedded AI across its insurance value chain, including claims processing and internal operations, resulting in significant efficiency gains and improved customer experience. Notably, its Fast Track system uses computer vision to analyze vehicle damages from images, cutting claims processing time by 50% and enabling 60% of common claims to be resolved almost instantly — within 30 minutes, a first in Vietnam's insurance market. This innovation earned Fast Track the 'Insurance Claims Solution Initiative of the Year' at the 2026 Insurance Asia Awards for the third consecutive year. OPES's AI-driven initiatives have also reduced document handling times by approximately 30% and enhanced call quality assessments. Financially, OPES reported a gross premium revenue of VND 2,654 billion in the first half of 2026, a 23.5% rise over 2025, cementing its spot among the top seven non-life insurers in Vietnam.

Simultaneously, global IT leaders are advancing AI integration in business technologies. SAP noted a 26% increase to €22.9 billion in cloud order backlog, fueled by enterprises migrating critical systems to its cloud platforms, thereby laying an AI-enabled foundation for business operations. Capgemini and Sopra Steria also reported robust growth, along with a rising demand for AI systems that respect data sovereignty — especially in defense, healthcare, and critical infrastructure sectors. Publicis CEO Arthur Sadoun highlighted client preferences for advanced AI models in controlled environments that retain data security, benefiting European AI providers. Airbus's partnership with Scaleway to manage sensitive defense systems and OVHcloud's 20% public cloud growth reflect this trend towards secure, sovereign AI infrastructure.

These developments illustrate AI's transformative role in elevating operational efficiency and competitive positioning, with firms like OPES and SAP setting benchmarks in their sectors. However, sustaining AI-driven growth will require careful alignment of technology with business challenges and maintaining human oversight in complex cases.